policy_en

 

OPERATION OF HAMMAM & SPA

You must wear a swimsuit and sandals everywhere at the Sherazaad. You can rent a bathrobe and a towel at the reception or bring your own (You must leave your keys or $20 as consignment). A key will be loaned to you to store your personal belongings in a locker. The Hammam steam is not recommended for pregnant women, especially during the first 3 months of pregnancy, people with heart or respiratory problems, low blood pressure or diabetes. The medical advice of your doctor is always recommended. Alcohol consumption is not recommended before a steam session. Food, glass containers, cameras and smart phones are prohibited. It is forbidden to smoke at the Sherazaad. Cares are given in every moment of the day. Thank you for whispering at any time.

Customers must be aged 16 or over to enjoy the steam session and 18 for massage therapy and aesthetics. In the room of the Hammam, the temperature is between 30° and 50° Celsius, according to part (3 levels of heat) with about 90% of humidity. Podiums at two levels are equipped to allow you to sit up or lie down. You will be able to receive massage therapy sessions (Massage under the rain) or personal care in another room where the ambient temperature is between 28° and 32° Celsius. Depending on the physical ability of each person, it is possible to remain between 15 and 60 minutes in the steam room.

 

HEALTH AND QUALITY

At the Sherazaad, cleanliness, hygiene and quality facilities are a priority. The room of the Hammam is processed at high pressure by specialists with disinfectant, germicide, virucidal and fungicidal cleaners. The water is treated with bromine/chlorine. Jacuzzi and is changed daily or after each group of persons. The heated indoor pool is treated with salt and bromine/chlorine.

All the products we use on your body are new in packaging that we will unpack under your eyes (Kiss gloves, soap, disposable sheets …).

 

RESERVATION

The Sherazaad is not a crowded Hammam/SPA. Our capacity is limited because we offer intimate way cares that’s why we program a maximum of 10 people at one time in our great room Hammam which can comfortably accommodate up to 25 people. In order to respect your time and ours, we recommend that you book in advance your care (Sometimes 1 week in advance). A valid credit card is required to confirm your reservation, we can not guarantee a treatment or service without reservation. Reservations can be made by phone, through our website, by email or in person. Reservations made through our website, by email or through our facebook page are subject to approval by our management according to our real availability at the time of confirmation of your appointment.

 

 

CANCELLATION & REPORT

To maximize our personalized service, we ask that you notify us as soon as possible or at least 48 hours in advance if you must cancel or postpone your appointment.

Otherwise, for any reservation canceled or modified less than 48 hours before your appointment, 50% of the total value of your cares will be charged to your credit card, and if the reserved cares are canceled or modified less than 24 hours, the entire value of reserved cares will be charged to your credit card.

 

ARRIVAL

To enjoy your relaxing spa treatment, we recommend that you arrive 15 minutes before your appointment.

 

ABOUT YOUR HEALTH

Certain conditions, such as pregnancy, high blood pressure and/or allergies, determine which treatments will be most appropriate. Upon arrival, we will ask you to complete a short survey (Mandatory) about your medical history, so that our professionals will be able to customize your treatments.

 

TIP

We invite you to show your appreciation of the services you had at the Sherazaad by adding a tip when paying your bill, or leaving it in an envelope available at the reception.

 

INSURANCE RECEIPT

At your request, a receipt for insurance purposes will be issued for any and only massage therapy sessions you received at the Sherazaad. All our therapists are accredited by a professional association. Please note that the receipt is issued with the name of the person receiving the massage. Please note that no receipt for the insurance companies will be issued if the services provided are other than massage therapy.

When purchasing a package including other cares with massage, only the price paid for the massage portion will be issued on the receipt for insurance purposes.

 

GIFT CARDS

By activating a gift card, you acknowledge that you have read and accept our rules and policies. The Sherazaad gift cards can be redeemed against services, products or packages at the Sherazaad. The total amount of your purchase is deducted from the balance of your gift card after each use. The Sherazaad gift cards are not refundable or redeemable for cash or exchangeable against one or more gift cards even when the Sherazaad is closed temporarily.
A gift card can not be replaced in case of damage or loss. Sherazaad gift cards when purchased as an amount are valid for life. Sherazaad gift cards when purchased as a package of cares are valid for the same cares for one year only starting the date of issue. Once the year passed, they are worth the amount paid. In this case, you may have to pay the difference if the price of the cares has increased. Our prices are in Canadian dollars and do not include taxes or shipping unless it is clearly indicated. All prices are subject to change without notice.

 

RESERVATIONS AND ONLINE

The online purchases, including gift cards, reservations and products are non-refundable, non-exchangeable and not redeemable for cash even when the Sherazaad is closed temporarily.
We can not be held responsible for any delay in delivery or lost of your order online due to postal services.